Who is responsible
SA Coaches determines why and how information on this service is processed and acts as the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA). Privacy and data-rights requests may be sent to our Information Officer at admin@sacoaches.co.za.
Information we collect
Depending on how you use the service, we collect account and contact information; coach details such as name, photograph, biography, club, location, date of birth, experience, qualifications, languages, availability and rates; employer information and job posts; applications, messages and safety reports; CVs and supporting documents; payment records received from PayFast; and security, login and activity records including IP addresses.
Fields marked required are needed to create the relevant account, application or listing. Optional information need not be supplied, but omitting it may reduce matching or profile completeness.
Why and on what basis we process it
We process information to provide accounts, matching, applications, recruitment workflows, messaging, safety and moderation, notifications, support, billing, fraud prevention, security and legal compliance. Depending on the activity, processing is based on consent, performance of our agreement with you, legal duties, or our legitimate interests in operating a safe professional marketplace. You may object where POPIA permits.
Coach profile publication
Coach profiles are private by default. A coach must separately choose publication in profile settings. Logged-out visitors then see province, coaching level and experience but not the coach's identity. Any signed-in member—including employers and other coaches—may see the coach's name, photograph, club, city and province, biography, languages and availability.
Phone numbers, email addresses, exact addresses, dates of birth, CVs and supporting documents are not placed on the public profile. A coach can withdraw publication at any time by switching it off; this removes the profile from public listings but does not erase information required for existing applications, legal records or the private account.
Recipients and service providers
Information is shared only as needed with other marketplace users according to the controls described above, authorised SA Coaches staff, hosting and email providers, and PayFast for payment processing. We may disclose information when legally required or to protect users and the service. We do not sell personal information. If a provider processes information outside South Africa, we require an appropriate POPIA basis and safeguards.
Children
A person under 18 may not publish a coach profile without authorisation from a competent parent or guardian. We record the guardian confirmation associated with publication. A guardian may contact the Information Officer to withdraw or query that authorisation.
Storage, security and retention
We use access controls, private file storage, encryption in transit, logging and other reasonable technical and organisational safeguards. We keep information only for as long as needed for the purposes above, to resolve disputes, prevent abuse and meet legal, tax and accounting duties. Retention periods are reviewed by category; information is deleted or de-identified when no longer required.
Your rights
You may ask whether we hold your information, request access, correction or deletion, object to processing, or withdraw consent. Profile information and publication can be changed in your account; other requests can be sent to the Information Officer. We may need to verify your identity and may retain information where the law permits or requires it.
You may lodge a complaint with South Africa's Information Regulator through its complaints service.
Security compromises and changes
We investigate suspected compromises and notify the Information Regulator and affected people when POPIA requires. Material policy changes will be shown in the service and require renewed acknowledgement before continued account use.